Netskope experienced a major incident on June 19, 2025 affecting SJC2 — San Jose, United States, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
SJC2 — San Jose, United States
Update timeline
- investigating Jun 19, 2025, 03:57 PM UTC
We are currently investigating this issue.
- resolved Jun 19, 2025, 03:57 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
- monitoring Jun 19, 2025, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2025, 04:40 PM UTC
The fix has been successful. Netskope will continue to monitor to confirm the issue is fully resolved before closing this incident.
- monitoring Jun 19, 2025, 04:46 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jun 19, 2025, 05:45 PM UTC
The incident has been resolved