Netskope experienced a critical incident on June 20, 2025 affecting LON2 — London, United Kingdom and MAN1 — Manchester, United Kingdom, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 12:20 PM UTC
We are currently investigating this issue.
- resolved Jun 20, 2025, 12:20 PM UTC
We are investigating a service impacting incident at the LON2, MAN1 datacenter(s) for the following service(s) Gateway, GRE, IPSEC, Secure Web Gateway. Full details can be found on the support portal.
- investigating Jun 20, 2025, 02:35 PM UTC
We are continuing to investgate this issue.
- resolved Jun 20, 2025, 02:37 PM UTC
We are no longer seeing ongoing impact. But, we are currently continuing to investigate and assess at this time.
- resolved Jun 20, 2025, 03:50 PM UTC
The incident has been resolved
- resolved Jun 20, 2025, 03:59 PM UTC
Netskope has identified the issue as a network-layer issue occurring within one of the ISP’s utilized by both of the data centers. A case has been raised with the vendor to investigate further. At this time, no further impact has been observed.
- monitoring Jun 20, 2025, 03:59 PM UTC
The issue has been mitigated, we are continuing to monitor the results.