Netskope experienced a critical incident on August 7, 2025 affecting SJC1 — San Jose, United States, lasting 8h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2025, 02:42 AM UTC
We are currently investigating this issue.
- resolved Aug 07, 2025, 02:42 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Event Logging, Incident Management System, Management Console WebUI. Full details can be found on the support portal.
- resolved Aug 07, 2025, 02:59 AM UTC
Netskope is currently assessing the impacted services, and is at the early stage of concluding whether it is core service or specific services that are impacted. We will update the impacted services in the upcoming notifications.
- resolved Aug 07, 2025, 03:53 AM UTC
During our investigation, Netskope identified that some users may have experienced issues related to NPA. Netskope engaged the relevant stakeholders and found that the issue was self mitigated without any changes. Netskope has validated that the services are fully restored but continues to investigate the root cause.
- monitoring Aug 07, 2025, 04:03 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- monitoring Aug 07, 2025, 04:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 11:15 AM UTC
Netskope is actively monitoring the issue, and will share an update as soon as we have more information regarding the the root cause.
- resolved Aug 07, 2025, 11:20 AM UTC
The incident has been resolved