Netskope experienced a major incident on September 3, 2025 affecting MNL1 — Manila, Philippines, lasting 18h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2025, 05:41 AM UTC
We are currently investigating this issue.
- resolved Sep 03, 2025, 05:41 AM UTC
We are investigating a service impacting incident at the MNL1 datacenter(s) for the following service(s) Cloud Firewall, Gateway, GRE, GSLB, IPSEC, Netskope Client, NPA Gateway, Private Access, Secure Web Gateway. Full details can be found on the support portal.
- resolved Sep 03, 2025, 07:35 AM UTC
Netskope continues to actively investigate.
- resolved Sep 03, 2025, 09:40 AM UTC
Netskope has identified some potential issues with the data storage clusters and actively working on recovering them.
- resolved Sep 03, 2025, 12:26 PM UTC
Netskope has completed the potential fix and is performing validation before reintroducing MNL1 back into the NewEdge Traffic Management system.
- resolved Sep 03, 2025, 02:51 PM UTC
Netskope is continuing with the validation process.
- resolved Sep 03, 2025, 04:18 PM UTC
The potential fix is still under validation by the Netskope team.
- resolved Sep 03, 2025, 07:08 PM UTC
Netskope team is conducting extensive testing and validations.
- resolved Sep 03, 2025, 08:47 PM UTC
Tests finished successfully. Data synchronization process started
- resolved Sep 03, 2025, 11:10 PM UTC
Data synchronization on going
- monitoring Sep 03, 2025, 11:29 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 03, 2025, 11:55 PM UTC
The incident has been resolved