Netskope experienced a critical incident on December 16, 2025 affecting SIN2 — Singapore, Singapore, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2025, 01:49 PM UTC
We are currently investigating this issue.
- resolved Dec 16, 2025, 01:49 PM UTC
We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Core Services, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Dec 16, 2025, 02:13 PM UTC
We have identified the potential root cause for this issue and have implemented a fix. We are now monitoring to confirm that the impact has been mitigated.
- monitoring Dec 16, 2025, 02:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 02:29 PM UTC
Netskope has confirmed that impact to the WebUI and clientless NPA has been mitigated with the fix that was implemented. Netskope has identified that the IMS service was impacted and further assessment is being carried out to confirm.
- investigating Dec 16, 2025, 02:57 PM UTC
We are continuing to investgate this issue.
- resolved Dec 16, 2025, 02:59 PM UTC
Netskope has identified that impact to the IMS service is ongoing. The impact has been caused by a secondary network related issue affecting intersite connectivity that was identified. Investigation remains underway to identify a potential mitigation strategy. WebUI and clientless impact remains fully mitigated at this time.
- monitoring Dec 16, 2025, 03:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 03:38 PM UTC
Netskope has performed traffic engineering to potentially mitigate the network connectivity issue that is impacting the IMS service. Netskope is currently monitoring to confirm if the issue has been mitigated.
- monitoring Dec 16, 2025, 04:01 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Dec 16, 2025, 04:11 PM UTC
Netskope has confirmed that the traffic engineering change has mitigated the network specific issue and there is no longer any impact on the IMS service. Netskope will continue to monitor closely for the next 30 minutes before moving this incident to resolved status.
- resolved Dec 16, 2025, 04:51 PM UTC
The incident has been resolved