Netskope incident

Service Impact to Cloud AWS, BNE1, MEL1, MEL3, PER1, SYD1 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on October 29, 2024 affecting BNE1 — Brisbane, Australia and MEL1 — Melbourne, Australia and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 11:00 PM UTC
Resolved
Oct 30, 2024, 01:15 AM UTC
Duration
2h 15m
Detected by Pingoru
Oct 29, 2024, 11:00 PM UTC

Affected components

BNE1 — Brisbane, AustraliaMEL1 — Melbourne, AustraliaMEL3 — Melbourne, AustraliaPER1 — Perth, AustraliaSYD1 — Sydney, Australia

Update timeline

  1. resolved Oct 29, 2024, 11:00 PM UTC

    We are investigating a service impacting incident at the Cloud AWS, BNE1, MEL1, MEL3, PER1, SYD1 datacenter(s) for the following service(s) Secure Web Gateway. Full details can be found on the support portal.

  2. resolved Oct 30, 2024, 01:15 AM UTC

    The incident has been resolved

  3. investigating Oct 30, 2024, 01:53 AM UTC

    We are currently investigating this issue.