Netskope incident

Service Impact to AM2, FRA1, MAD1, PAR2 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on November 20, 2024 affecting AM2 — Amsterdam, Netherlands and FRA1 — Frankfurt, Germany and 1 more component, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 04:20 PM UTC
Resolved
Nov 20, 2024, 08:29 PM UTC
Duration
4h 9m
Detected by Pingoru
Nov 20, 2024, 04:20 PM UTC

Affected components

AM2 — Amsterdam, NetherlandsFRA1 — Frankfurt, GermanyMAD1 — Madrid, SpainPAR2 — Paris, France

Update timeline

  1. resolved Nov 20, 2024, 04:20 PM UTC

    We are investigating a service impacting incident at the AM2, FRA1, MAD1, PAR2 datacenter(s) for the following service(s) Secure Web Gateway. Full details can be found on the support portal.

  2. investigating Nov 20, 2024, 04:21 PM UTC

    We are currently investigating this issue.

  3. resolved Nov 20, 2024, 08:29 PM UTC

    The incident has been resolved