Netskope incident

Service Impact to SJC1 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on November 27, 2024 affecting SJC1 — San Jose, United States, lasting 9h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2024, 06:20 AM UTC
Resolved
Nov 27, 2024, 03:50 PM UTC
Duration
9h 30m
Detected by Pingoru
Nov 27, 2024, 06:20 AM UTC

Affected components

SJC1 — San Jose, United States

Update timeline

  1. investigating Nov 27, 2024, 06:20 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 27, 2024, 06:20 AM UTC

    We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.

  3. resolved Nov 27, 2024, 03:50 PM UTC

    The incident has been resolved