Netskope incident

Service Impact to SJC2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on December 11, 2024 affecting SJC2 — San Jose, United States, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 11:00 AM UTC
Resolved
Dec 11, 2024, 06:00 PM UTC
Duration
7h
Detected by Pingoru
Dec 11, 2024, 11:00 AM UTC

Affected components

SJC2 — San Jose, United States

Update timeline

  1. investigating Dec 11, 2024, 11:00 AM UTC

    We are currently investigating this issue.

  2. resolved Dec 11, 2024, 11:00 AM UTC

    We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) None, Event Logging. Full details can be found on the support portal.

  3. resolved Dec 11, 2024, 06:00 PM UTC

    The incident has been resolved