Netskope incident

Service Impact to FR4 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on January 14, 2025 affecting FR4 — Frankfurt, Germany, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 02:51 AM UTC
Resolved
Jan 14, 2025, 07:23 AM UTC
Duration
4h 32m
Detected by Pingoru
Jan 14, 2025, 02:51 AM UTC

Affected components

FR4 — Frankfurt, Germany

Update timeline

  1. investigating Jan 14, 2025, 02:51 AM UTC

    We are currently investigating this issue.

  2. resolved Jan 14, 2025, 02:51 AM UTC

    We are investigating a service impacting incident at the FR4 datacenter(s) for the following service(s) Core Services. Full details can be found on the support portal.

  3. resolved Jan 14, 2025, 07:23 AM UTC

    The incident has been resolved