Netskope incident

Service Impact to LON2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on January 20, 2025 affecting LON2 — London, United Kingdom, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 09:00 AM UTC
Resolved
Jan 23, 2025, 11:00 AM UTC
Duration
3d 2h
Detected by Pingoru
Jan 20, 2025, 09:00 AM UTC

Affected components

LON2 — London, United Kingdom

Update timeline

  1. investigating Jan 20, 2025, 09:00 AM UTC

    We are currently investigating this issue.

  2. resolved Jan 20, 2025, 09:00 AM UTC

    We are investigating a service impacting incident at the LON2 datacenter(s) for the following service(s) Cloud Firewall. Full details can be found on the support portal.

  3. resolved Jan 23, 2025, 11:00 AM UTC

    The incident has been resolved