Netskope incident

Service Impact to AKL1, BNE1, MEL1, MEL2, SYD1, SYD2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on January 21, 2025 affecting AKL1 — Auckland, New Zealand and BNE1 — Brisbane, Australia and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 10:30 PM UTC
Resolved
Jan 22, 2025, 02:10 AM UTC
Duration
3h 40m
Detected by Pingoru
Jan 21, 2025, 10:30 PM UTC

Affected components

AKL1 — Auckland, New ZealandBNE1 — Brisbane, AustraliaMEL1 — Melbourne, AustraliaMEL2 — Melbourne, AustraliaSYD1 — Sydney, AustraliaSYD2 — Sydney, Australia

Update timeline

  1. investigating Jan 21, 2025, 10:30 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 21, 2025, 10:30 PM UTC

    We are investigating a service impacting incident at the AKL1, BNE1, MEL1, MEL2, SYD1, SYD2 datacenter(s) for the following service(s) Private Access. Full details can be found on the support portal.

  3. resolved Jan 22, 2025, 02:10 AM UTC

    The incident has been resolved