Netskope incident

Service Impact to AM2, FR4, LON3, SV5 Data Center.

Minor Resolved View vendor source →

Netskope experienced a minor incident on January 22, 2025 affecting AM2 — Amsterdam, Netherlands and FR4 — Frankfurt, Germany and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 11:28 AM UTC
Resolved
Jan 24, 2025, 06:46 AM UTC
Duration
1d 19h
Detected by Pingoru
Jan 22, 2025, 11:28 AM UTC

Affected components

AM2 — Amsterdam, NetherlandsFR4 — Frankfurt, GermanyLON3 — London, United KingdomSV5 — San Jose, United States

Update timeline

  1. resolved Jan 22, 2025, 11:28 AM UTC

    We are investigating a service impacting incident at the AM2, FR4, LON3, SV5 datacenter(s) for the following service(s) SMTP Data Protection. Full details can be found on the support portal.

  2. investigating Jan 22, 2025, 12:25 PM UTC

    We are currently investigating this issue.

  3. resolved Jan 24, 2025, 06:46 AM UTC

    The incident has been resolved