Netskope experienced a major incident on February 2, 2025 affecting RUH1 — Riyadh, Saudi Arabia, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2025, 08:27 AM UTC
We are currently investigating this issue.
- resolved Feb 02, 2025, 08:27 AM UTC
We are investigating a service impacting incident at the RUH1 datacenter(s) for the following service(s) NPA Gateway, NPA Stitcher, Private Access. Full details can be found on the support portal.
- resolved Feb 02, 2025, 09:35 AM UTC
Netskope has identified the potential reason for the issue and mitigation in the progress. Next update will be posted soon.
- resolved Feb 02, 2025, 09:43 AM UTC
Issue has been mitigated now
- resolved Feb 02, 2025, 10:02 AM UTC
After the mitigation and later during monitoring, Netskope identified few alerts that would still result in NPA client in disconnected state. Netskope is actively working on to mitigate the issue.
- resolved Feb 02, 2025, 10:08 AM UTC
Issue has been complete mitigated
- resolved Feb 02, 2025, 10:09 AM UTC
The incident has been resolved