Netskope experienced a major incident on February 11, 2025 affecting SYD1 — Sydney, Australia, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2025, 12:11 AM UTC
We are currently investigating this issue.
- resolved Feb 11, 2025, 12:11 AM UTC
We are investigating a service impacting incident at the SYD1 datacenter(s) for the following service(s) Netskope Client. Full details can be found on the support portal.
- resolved Feb 11, 2025, 01:58 AM UTC
Netskope is investigating the issue
- monitoring Feb 11, 2025, 02:32 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 11, 2025, 02:59 AM UTC
We are continuing to investgate this issue.
- resolved Feb 11, 2025, 03:05 AM UTC
Please ignore the last update. The issue has subsided. Netskope continues to monitor the situation and work towards a potential root cause.
- monitoring Feb 11, 2025, 03:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2025, 02:48 PM UTC
The incident has been resolved