Netskope incident

Service Impact to Microsoft Teams Audio/Video and other VoIP related applications - Multiple Data Centers

Major Resolved View vendor source →

Netskope experienced a major incident on February 12, 2025, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 01:30 PM UTC
Resolved
Feb 14, 2025, 05:03 AM UTC
Duration
1d 15h
Detected by Pingoru
Feb 12, 2025, 01:30 PM UTC

Update timeline

  1. investigating Feb 12, 2025, 01:30 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 12, 2025, 01:30 PM UTC

    We are investigating a service impacting incident affecting Microsoft Teams and other VoIP related applications for traffic steered via Cloud Firewall. Full details can be found on the support portal.

  3. resolved Feb 12, 2025, 04:09 PM UTC

    Netskope continues to investigate for a root cause as the mitigation effort continues.

  4. resolved Feb 12, 2025, 05:06 PM UTC

    Netskope continues to implement the rollback mitigation strategy at this time.

  5. resolved Feb 12, 2025, 06:09 PM UTC

    Netskope continues to complete rollback activity in different data centers. Please review the support article for further details.

  6. resolved Feb 12, 2025, 09:01 PM UTC

    Netskope has completed the mitigation strategy and currently post deployment activities are now taking place.

  7. resolved Feb 13, 2025, 01:31 AM UTC

    Post deployment verifications are nearly complete. Estimated completion time is roughly one hour.

  8. resolved Feb 13, 2025, 02:52 AM UTC

    Netskope completed the post deployment verifications and will now begin to monitor.

  9. monitoring Feb 13, 2025, 02:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  10. resolved Feb 13, 2025, 02:46 PM UTC

    Netskope continues to monitor to confirm that the mitigation strategy has been successful.

  11. resolved Feb 14, 2025, 05:03 AM UTC

    The incident has been resolved