Netskope experienced a critical incident on February 24, 2025 affecting SV5 — San Jose, United States, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
SV5 — San Jose, United States
Update timeline
- investigating Feb 24, 2025, 04:00 PM UTC
We are currently investigating this issue.
- resolved Feb 24, 2025, 04:00 PM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
- resolved Feb 24, 2025, 04:40 PM UTC
The incident has been resolved
- monitoring Feb 24, 2025, 05:20 PM UTC
The issue has been mitigated, we are continuing to monitor the results.