Netskope incident

Service Impact to SJC2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on February 25, 2025 affecting SJC2 — San Jose, United States, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2025, 07:43 PM UTC
Resolved
Feb 25, 2025, 08:40 PM UTC
Duration
57m
Detected by Pingoru
Feb 25, 2025, 07:43 PM UTC

Affected components

SJC2 — San Jose, United States

Update timeline

  1. investigating Feb 25, 2025, 07:43 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 25, 2025, 07:43 PM UTC

    We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.

  3. resolved Feb 25, 2025, 08:40 PM UTC

    The incident has been resolved

  4. monitoring Feb 25, 2025, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.