Netskope incident

Service Impact to SYD1 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on March 7, 2025 affecting SYD1 — Sydney, Australia, lasting 13h. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2025, 01:30 PM UTC
Resolved
Mar 08, 2025, 02:30 AM UTC
Duration
13h
Detected by Pingoru
Mar 07, 2025, 01:30 PM UTC

Affected components

SYD1 — Sydney, Australia

Update timeline

  1. investigating Mar 07, 2025, 01:30 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 07, 2025, 01:30 PM UTC

    We are investigating a service impacting incident at the SYD1 datacenter(s) for the following service(s) GRE, IPSEC, Proxy Chaining. Full details can be found on the support portal.

  3. resolved Mar 08, 2025, 02:30 AM UTC

    The incident has been resolved