Netskope incident

Service Impact to BSB1 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on March 7, 2025 affecting BSB1 — Brasília, Brazil, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2025, 05:50 PM UTC
Resolved
Mar 07, 2025, 07:46 PM UTC
Duration
1h 56m
Detected by Pingoru
Mar 07, 2025, 05:50 PM UTC

Affected components

BSB1 — Brasília, Brazil

Update timeline

  1. investigating Mar 07, 2025, 05:50 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 07, 2025, 05:50 PM UTC

    We are investigating a service impacting incident at the BSB1 datacenter(s) for the following service(s) NPA Gateway. Full details can be found on the support portal.

  3. resolved Mar 07, 2025, 06:05 PM UTC

    Netskope has removed the NPA gateway service from NewEdge for BSB1 to allow users to connect to alternative data centers.

  4. resolved Mar 07, 2025, 06:25 PM UTC

    Netskope has identified the potential root cause and is working on a fix.

  5. resolved Mar 07, 2025, 06:51 PM UTC

    Netskope has completed implementation of the fix. BSB1 NPA service is being re-introduced into NewEdge.

  6. monitoring Mar 07, 2025, 06:57 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  7. resolved Mar 07, 2025, 07:46 PM UTC

    The incident has been resolved