Netskope experienced a critical incident on March 24, 2025 affecting SYD1 — Sydney, Australia and SYD2 — Sydney, Australia, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2025, 02:17 AM UTC
We are currently investigating this issue.
- resolved Mar 24, 2025, 02:17 AM UTC
We are investigating a service impacting incident at the SYD1, SYD2 datacenter(s) for the following service(s) Core Services. Full details can be found on the support portal.
- resolved Mar 24, 2025, 04:36 AM UTC
Netskope has identified a potential issue related to a specific transit path and Netskope is actively working to route traffic through an alternate path to restore optimal performance.
- resolved Mar 24, 2025, 05:04 AM UTC
Netskope has adjusted traffic routing through an alternate path to restore optimal performance and is currently monitoring to confirm the resolution.
- resolved Mar 24, 2025, 05:16 AM UTC
The incident has been resolved