Netskope incident

Service Impact to PHX1 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on April 3, 2025 affecting PHX1 — Phoenix, United States, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 03:14 AM UTC
Resolved
Apr 03, 2025, 05:50 AM UTC
Duration
2h 36m
Detected by Pingoru
Apr 03, 2025, 03:14 AM UTC

Affected components

PHX1 — Phoenix, United States

Update timeline

  1. investigating Apr 03, 2025, 03:14 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 03, 2025, 03:14 AM UTC

    We are investigating a service impacting incident at the PHX1 datacenter(s) for the following service(s) EProxy, GRE, IPSEC, Netskope Client, Proxy Chaining. Full details can be found on the support portal.

  3. resolved Apr 03, 2025, 05:50 AM UTC

    The incident has been resolved