Netskope experienced a major incident on April 3, 2025, lasting 10h 46m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 03, 2025, 08:19 PM UTC
We are currently investigating this issue.
- resolved Apr 03, 2025, 08:19 PM UTC
We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) All Services, Secure Web Gateway. Full details can be found on the support portal.
- resolved Apr 04, 2025, 03:44 AM UTC
Netskope has engaged the required stakeholders to analyse the impact.
- resolved Apr 04, 2025, 04:09 AM UTC
Netskope has confirmed that the issue is limited in scope and does not impact regions outside of APAC and EU, with the exception of YMQ1 in the NAM region.
- resolved Apr 04, 2025, 07:05 AM UTC
The incident has been resolved
- monitoring Apr 04, 2025, 07:22 AM UTC
The issue has been mitigated, we are continuing to monitor the results.