Netskope incident

Service Impact to SAO3 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on April 4, 2025 affecting SAO3 — São Paulo, Brazil, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 08:55 PM UTC
Resolved
Apr 04, 2025, 09:18 PM UTC
Duration
23m
Detected by Pingoru
Apr 04, 2025, 08:55 PM UTC

Affected components

SAO3 — São Paulo, Brazil

Update timeline

  1. investigating Apr 04, 2025, 08:55 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 04, 2025, 08:55 PM UTC

    We are investigating a service impacting incident at the SAO3 datacenter(s) for the following service(s) Cloud Access Security Broker, Secure Web Gateway. Full details can be found on the support portal.

  3. resolved Apr 04, 2025, 09:18 PM UTC

    The incident has been resolved

  4. monitoring Apr 04, 2025, 10:09 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.