Netskope incident

Service Impact to G-Suite applications in All DPs (Data Center).

Major Resolved View vendor source →

Netskope experienced a major incident on April 11, 2025, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2025, 09:40 AM UTC
Resolved
Apr 11, 2025, 12:00 PM UTC
Duration
2h 20m
Detected by Pingoru
Apr 11, 2025, 09:40 AM UTC

Update timeline

  1. investigating Apr 11, 2025, 09:40 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 11, 2025, 09:40 AM UTC

    We are investigating a service impacting incident at the All DPs datacenter(s) for the G-suite applications. Full details can be found on the support portal.

  3. monitoring Apr 11, 2025, 11:41 AM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  4. resolved Apr 11, 2025, 11:44 AM UTC

    Netskope has identified a potential root cause and recommends disabling a specific Chrome flag to mitigate the impact. Please see more details on the support portal

  5. resolved Apr 11, 2025, 12:00 PM UTC

    The incident has been resolved