Netskope incident

Service Impact to SJC1 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on April 16, 2025 affecting SJC1 — San Jose, United States, lasting 19h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 12:21 PM UTC
Resolved
Apr 17, 2025, 07:30 AM UTC
Duration
19h 9m
Detected by Pingoru
Apr 16, 2025, 12:21 PM UTC

Affected components

SJC1 — San Jose, United States

Update timeline

  1. investigating Apr 16, 2025, 12:21 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 16, 2025, 12:21 PM UTC

    We are investigating a service impacting incident at the SJC1 datacenter for the IMS service. Full details can be found on the support portal.

  3. monitoring Apr 16, 2025, 12:30 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  4. resolved Apr 17, 2025, 07:30 AM UTC

    The incident has been resolved