Netskope experienced a major incident on April 23, 2025 affecting MNL1 — Manila, Philippines, lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2025, 01:18 AM UTC
We are currently investigating this issue.
- resolved Apr 23, 2025, 01:18 AM UTC
We are investigating a service impacting incident at the MNL1 datacenter(s) for the following service(s) EProxy, GRE, IPSEC, Netskope Client, Proxy Chaining, Reverse Proxy, Secure Web Gateway. Full details can be found on the support portal.
- resolved Apr 23, 2025, 08:57 AM UTC
The issue has resurfaced again and Netskope has removed the PH-MNL1 from New Edge traffic management.
- monitoring Apr 23, 2025, 08:58 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Apr 23, 2025, 07:01 PM UTC
Netskope continues monitoring the results
- resolved Apr 24, 2025, 06:53 AM UTC
Netskope has added PH-MNL1 to New Edge traffic management and will continue to monitor.
- monitoring Apr 24, 2025, 07:33 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Apr 25, 2025, 09:37 AM UTC
Netskope after continuous monitoring has confirmed that MNL1 is fully operational and considers the incident resolved
- resolved Apr 25, 2025, 09:39 AM UTC
The incident has been resolved