Netskope experienced a minor incident on April 28, 2025 affecting MAD1 — Madrid, Spain, lasting 23h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2025, 06:08 PM UTC
We are currently investigating this issue.
- resolved Apr 28, 2025, 06:08 PM UTC
We are investigating a service impacting incident at the MAD1 datacenter(s) for the following service(s) All Services. Full details can be found on the support portal.
- resolved Apr 28, 2025, 10:11 PM UTC
Netskope removed the MAD1 data center from NewEdge due to ongoing power related issues at the colocation. Customers have been redirected to nearby alternative data centers.
- investigating Apr 28, 2025, 10:12 PM UTC
We are continuing to investgate this issue.
- monitoring Apr 28, 2025, 10:13 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Apr 29, 2025, 10:43 AM UTC
Work is ongoing to prepare MAD1 to be reintroduced back into NewEdge. Details can be found in the support portal.
- resolved Apr 29, 2025, 12:43 PM UTC
Netskope continues to restore all services in MAD1 at this time. Details can be found in the support portal.
- resolved Apr 29, 2025, 02:20 PM UTC
Netskope has completed restoral of the remaining services and infrastructure within MAD1. Verification testing is underway. Details can be found in the support portal.
- resolved Apr 29, 2025, 03:27 PM UTC
Verification testing continues at this time.
- resolved Apr 29, 2025, 05:14 PM UTC
The incident has been resolved