Netskope incident

Service Impact to SJC2, LON3, MEL2, ZUR2, SIN2, RUH1 and FRA2 Data Centers.

Critical Resolved View vendor source →

Netskope experienced a critical incident on May 7, 2025 affecting FRA2 — Frankfurt, Germany and LON3 — London, United Kingdom and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 01:02 AM UTC
Resolved
May 07, 2025, 03:10 AM UTC
Duration
2h 8m
Detected by Pingoru
May 07, 2025, 01:02 AM UTC

Affected components

FRA2 — Frankfurt, GermanyLON3 — London, United KingdomMEL2 — Melbourne, AustraliaRUH1 — Riyadh, Saudi ArabiaSIN2 — Singapore, SingaporeSJC2 — San Jose, United StatesZUR2 — Zurich, Switzerland

Update timeline

  1. investigating May 07, 2025, 01:02 AM UTC

    We are currently investigating this issue.

  2. resolved May 07, 2025, 01:02 AM UTC

    We are investigating a service impacting incident at the SJC2, LON3, MEL2, ZUR2, SIN2, RUH1 and FRA2 datacenters. Full details can be found on the support portal.

  3. resolved May 07, 2025, 02:47 AM UTC

    During the investigation, Netskope identified that the issue also impacted ZUR2 and SIN2 management planes. We are actively investigating the issue.

  4. resolved May 07, 2025, 02:53 AM UTC

    Netskope has identified that the issue has a global impact and also affects the RUH1 management plane.

  5. resolved May 07, 2025, 03:07 AM UTC

    Netskope identified the impact to be global, also affecting impacting FRA2 management plane. Netskope continues to investigate the issue.

  6. resolved May 07, 2025, 03:10 AM UTC

    The incident has been resolved