Netskope experienced a major incident on May 14, 2025 affecting SJC1 — San Jose, United States, lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
SJC1 — San Jose, United States
Update timeline
- investigating May 14, 2025, 04:20 AM UTC
We are currently investigating this issue.
- resolved May 14, 2025, 04:20 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) None. Full details can be found on the support portal.
- resolved May 14, 2025, 07:28 AM UTC
Netskope has identified the issue and completed the mitigation steps. We are currently monitoring.
- monitoring May 14, 2025, 07:28 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- monitoring May 14, 2025, 07:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 10:52 AM UTC
The incident has been resolved