Netskope experienced a critical incident on May 15, 2026 affecting MEL2 — Melbourne, Australia, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
MEL2 — Melbourne, Australia
Update timeline
- investigating May 15, 2026, 12:12 AM UTC
We are currently investigating this issue.
- resolved May 15, 2026, 12:12 AM UTC
We are investigating a service impacting incident at the MEL2 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved May 15, 2026, 12:54 AM UTC
Netskope continues to investigate the root cause of this incident.