Netskope experienced a major incident on April 30, 2026 affecting FR4 — Frankfurt, Germany, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
FR4 — Frankfurt, Germany
Update timeline
- investigating Apr 30, 2026, 06:35 PM UTC
We are currently investigating this issue.
- resolved Apr 30, 2026, 06:35 PM UTC
We are investigating a service impacting incident at the FR4 datacenter(s) for the following service(s) Data Protection, Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Apr 30, 2026, 08:13 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- monitoring Apr 30, 2026, 08:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 08:57 PM UTC
The incident has been resolved