Net2Phone Outage History

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Net2Phone had 12 outages in the last 2 years totaling 32h 19m of downtime — averaging 0.5 incidents per month.

There were 12 Net2Phone outages since July 12, 2024 totaling 32h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.net2phone.com

Minor May 8, 2026

Issue Affecting Calls for some of the Users

Detected by Pingoru
May 08, 2026, 04:03 AM UTC
Resolved
May 08, 2026, 08:52 AM UTC
Duration
4h 49m
Affected: net2phone 1.0 Call Processingnet2phone sip trunking platform
Timeline · 6 updates
  1. investigating May 08, 2026, 04:03 AM UTC

    Net2Phone is aware of an issue affecting calls to the Support Line. Our team is actively investigating and working to restore service as quickly as possible.

  2. identified May 08, 2026, 04:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 08, 2026, 04:20 AM UTC

    The issue has been affecting calls for some of the Users. Issue has been identified and a fix is being Implemented.

  4. identified May 08, 2026, 07:16 AM UTC

    We are continuing to work on a fix for the issue.

  5. monitoring May 08, 2026, 08:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 08, 2026, 08:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Call Processing and Web Portal Issues

Detected by Pingoru
Apr 14, 2026, 02:49 PM UTC
Resolved
Apr 14, 2026, 03:44 PM UTC
Duration
54m
Affected: net2phone Call Processingnet2phone Web Portal
Timeline · 5 updates
  1. investigating Apr 14, 2026, 02:49 PM UTC

    Net2phone is aware that some of our customers are experiencing issues accessing their account, our engineering and support teams are actively engaged on this issue and working to resolve as quickly as possible.

  2. investigating Apr 14, 2026, 03:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 14, 2026, 03:28 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 14, 2026, 03:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 14, 2026, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2026

Issues with calls into net2phone Support

Detected by Pingoru
Apr 08, 2026, 12:43 PM UTC
Resolved
Apr 08, 2026, 06:01 PM UTC
Duration
5h 18m
Timeline · 4 updates
  1. investigating Apr 08, 2026, 12:43 PM UTC

    We are currently investigating call failures into our Support line.

  2. investigating Apr 08, 2026, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 08, 2026, 04:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 08, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 21, 2025

Call Processing Issues

Detected by Pingoru
Nov 21, 2025, 09:23 PM UTC
Resolved
Nov 21, 2025, 09:39 PM UTC
Duration
16m
Affected: net2phone Call Processing
Timeline · 3 updates
  1. investigating Nov 21, 2025, 09:23 PM UTC

    Net2phone is aware that some of our customers are experiencing issues with call completion, our engineering and support teams are actively engaged on this issue and working to resolve as quickly as possible.

  2. identified Nov 21, 2025, 09:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 21, 2025, 09:39 PM UTC

    The Incident has been resolved.

Read the full incident report →

Minor October 30, 2025

Voice Call Degradation

Detected by Pingoru
Oct 30, 2025, 08:23 PM UTC
Resolved
Oct 30, 2025, 09:58 PM UTC
Duration
1h 35m
Affected: net2phone 1.0 Call Processingnet2phone Call Processing
Timeline · 3 updates
  1. investigating Oct 30, 2025, 08:23 PM UTC

    Some customers are experiencing voice degradation. Support Teams are investigating the issue.

  2. identified Oct 30, 2025, 09:29 PM UTC

    A fix has been implemented, and we are seeing improvements.

  3. resolved Oct 30, 2025, 09:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Issues with messages notification

Detected by Pingoru
Oct 20, 2025, 11:10 AM UTC
Resolved
Oct 20, 2025, 09:08 PM UTC
Duration
9h 58m
Affected: net2phone Messenger
Timeline · 5 updates
  1. investigating Oct 20, 2025, 11:10 AM UTC

    Issues with notification of received messages, and confirmation of sent messages. Messages themselves are being sent/received

  2. investigating Oct 20, 2025, 11:10 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 11:52 AM UTC

    We’ve identified the root cause and are working to resolve

  4. monitoring Oct 20, 2025, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 20, 2025, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2025

Call Processing issues

Detected by Pingoru
Aug 22, 2025, 05:27 PM UTC
Resolved
Aug 22, 2025, 05:52 PM UTC
Duration
25m
Affected: net2phone Call Processing
Timeline · 3 updates
  1. investigating Aug 22, 2025, 05:27 PM UTC

    Net2phone is aware that some of our customers are experiencing issues with call completion, our engineering and support teams are actively engaged on this issue and working to resolve as quickly as possible.

  2. identified Aug 22, 2025, 05:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 22, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Issue affecting Net2Phone Messenger

Detected by Pingoru
Aug 21, 2025, 01:38 PM UTC
Resolved
Aug 21, 2025, 05:32 PM UTC
Duration
3h 53m
Affected: net2phone Messenger
Timeline · 4 updates
  1. investigating Aug 21, 2025, 01:38 PM UTC

    Net2Phone is aware of an issue affecting Unite Messenger. Be aware that our support team is actively engaged and working on the issue.

  2. identified Aug 21, 2025, 01:46 PM UTC

    We are currently experiencing a service disruption due to an issue with one of our third-party vendors. We're working closely with them to resolve it as quickly as possible.

  3. identified Aug 21, 2025, 04:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 21, 2025, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 17, 2025

Issue affecting Net2phone uContact

Detected by Pingoru
Feb 17, 2025, 11:15 PM UTC
Resolved
Feb 17, 2025, 11:29 PM UTC
Duration
13m
Timeline · 5 updates
  1. investigating Feb 17, 2025, 11:15 PM UTC

    Net2phone is aware that some customers are having issues with uContact. Our engineering and support teams are engaged and working on resolving the issue.

  2. identified Feb 17, 2025, 11:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 17, 2025, 11:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 17, 2025, 11:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 17, 2025, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 6, 2025

Technical Issues affecting Net2phone Office

Detected by Pingoru
Jan 06, 2025, 09:11 PM UTC
Resolved
Jan 06, 2025, 09:50 PM UTC
Duration
38m
Affected: net2phone Presence Server
Timeline · 4 updates
  1. investigating Jan 06, 2025, 09:11 PM UTC

    Net2phone is aware that some customers are having technical issues. Our engineering and support teams are engaged and working on resolving the issue.

  2. identified Jan 06, 2025, 09:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2025, 09:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2025, 09:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2024

Issue affecting Net2phone call processing

Detected by Pingoru
Dec 03, 2024, 03:30 PM UTC
Resolved
Dec 03, 2024, 03:38 PM UTC
Duration
8m
Affected: net2phone 1.0 Call Processingnet2phone Call Processing
Timeline · 3 updates
  1. investigating Dec 03, 2024, 03:30 PM UTC

    Net2phone is aware that some of our customers are experiencing issues with call completion to our Support line. Our engineering and support teams are actively engaged on this issue and working to resolve and quickly as possible.

  2. identified Dec 03, 2024, 03:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 03, 2024, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 12, 2024

Network Outage

Detected by Pingoru
Jul 12, 2024, 03:01 PM UTC
Resolved
Jul 12, 2024, 07:08 PM UTC
Duration
4h 7m
Affected: net2phone 1.0 Call Processingnet2phone Call Processingnet2phone 1.0 Admin Portalnet2phone Web Portalnet2phone 1.0 Presence Panelnet2phone Presence Server
Timeline · 7 updates
  1. investigating Jul 12, 2024, 03:01 PM UTC

    net2phone is aware that some of our customers may be experiencing service disruption and difficulty making and receiving calls . Please be assured that our engineers are actively investigating the issue and are fully focused on working towards a resolution as soon as possible. We will provide updates as they become available.

  2. identified Jul 12, 2024, 03:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 12, 2024, 04:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. investigating Jul 12, 2024, 05:00 PM UTC

    net2phone is aware that some of our customers may be experiencing service disruption and difficulty making and receiving calls . Please be assured that our engineers are actively investigating the issue and are fully focused on working towards a resolution as soon as possible. We will provide updates as they become available.

  5. identified Jul 12, 2024, 06:30 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Jul 12, 2024, 07:06 PM UTC

    Fix has been implemented and we are monitoring the results.

  7. resolved Jul 12, 2024, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →