Net2Phone incident

Issue Affecting Calls for some of the Users

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on May 8, 2026 affecting net2phone 1.0 Call Processing and net2phone sip trunking platform, lasting 4h 49m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 04:03 AM UTC
Resolved
May 08, 2026, 08:52 AM UTC
Duration
4h 49m
Detected by Pingoru
May 08, 2026, 04:03 AM UTC

Affected components

net2phone 1.0 Call Processingnet2phone sip trunking platform

Update timeline

  1. investigating May 08, 2026, 04:03 AM UTC

    Net2Phone is aware of an issue affecting calls to the Support Line. Our team is actively investigating and working to restore service as quickly as possible.

  2. identified May 08, 2026, 04:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 08, 2026, 04:20 AM UTC

    The issue has been affecting calls for some of the Users. Issue has been identified and a fix is being Implemented.

  4. identified May 08, 2026, 07:16 AM UTC

    We are continuing to work on a fix for the issue.

  5. monitoring May 08, 2026, 08:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 08, 2026, 08:52 AM UTC

    This incident has been resolved.