Net2Phone experienced a major incident on November 21, 2025 affecting net2phone Call Processing, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
net2phone Call Processing
Update timeline
- investigating Nov 21, 2025, 09:23 PM UTC
Net2phone is aware that some of our customers are experiencing issues with call completion, our engineering and support teams are actively engaged on this issue and working to resolve as quickly as possible.
- identified Nov 21, 2025, 09:33 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 21, 2025, 09:39 PM UTC
The Incident has been resolved.