Net2Phone incident

Issues with messages notification

Notice Resolved View vendor source →

Net2Phone experienced a notice incident on October 20, 2025 affecting net2phone Messenger, lasting 9h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:10 AM UTC
Resolved
Oct 20, 2025, 09:08 PM UTC
Duration
9h 58m
Detected by Pingoru
Oct 20, 2025, 11:10 AM UTC

Affected components

net2phone Messenger

Update timeline

  1. investigating Oct 20, 2025, 11:10 AM UTC

    Issues with notification of received messages, and confirmation of sent messages. Messages themselves are being sent/received

  2. investigating Oct 20, 2025, 11:10 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 11:52 AM UTC

    We’ve identified the root cause and are working to resolve

  4. monitoring Oct 20, 2025, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 20, 2025, 09:08 PM UTC

    This incident has been resolved.