Net2Phone incident

Call Processing and Web Portal Issues

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on April 14, 2026 affecting net2phone Call Processing and net2phone Web Portal, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 02:49 PM UTC
Resolved
Apr 14, 2026, 03:44 PM UTC
Duration
54m
Detected by Pingoru
Apr 14, 2026, 02:49 PM UTC

Affected components

net2phone Call Processingnet2phone Web Portal

Update timeline

  1. investigating Apr 14, 2026, 02:49 PM UTC

    Net2phone is aware that some of our customers are experiencing issues accessing their account, our engineering and support teams are actively engaged on this issue and working to resolve as quickly as possible.

  2. investigating Apr 14, 2026, 03:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 14, 2026, 03:28 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 14, 2026, 03:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 14, 2026, 03:44 PM UTC

    This incident has been resolved.