Neon One experienced a major incident on February 18, 2025, lasting 33m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 18, 2025, 06:00 PM UTC
We are currently investigating reports of slow performance for Neon CCM and Neon Giving Day customers. We will update this page when we have more information.
- identified Feb 18, 2025, 06:13 PM UTC
We have identified the cause of the slow performance and are implementing a fix. Customers may continue to experience slow performance periodically while the fix is being implemented.
- resolved Feb 18, 2025, 06:34 PM UTC
The incident has been resolved and all systems are operating as expected. Please contact our support team if you continue to experience slow performance.