Neon One experienced a minor incident on February 19, 2025 affecting Neon Pay, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Neon Pay
Update timeline
- investigating Feb 19, 2025, 05:47 PM UTC
We are currently investigating an issue affecting some charges processing. We will post an update as soon as we have more information.
- resolved Feb 19, 2025, 06:05 PM UTC
The intermittent charge failures have resolved. We apologize for any disruption this has caused.