Neon One incident

Minor Slowdown - Neon CRM Next Generation Events data

Minor Resolved View vendor source →

Neon One experienced a minor incident on March 25, 2025 affecting Neon CRM, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 04:34 PM UTC
Resolved
Mar 25, 2025, 06:21 PM UTC
Duration
1h 46m
Detected by Pingoru
Mar 25, 2025, 04:34 PM UTC

Affected components

Neon CRM

Update timeline

  1. investigating Mar 25, 2025, 04:34 PM UTC

    We have identified an issue where new events and sales made in the Next Generation Events module are not showing on the events list page and account pages immediately due to a data slowdown. We are currently working on a resolution. No data is lost, but data flow to the Events list and account pages has been slowed down - all data will appear as expected after a delay.

  2. monitoring Mar 25, 2025, 05:40 PM UTC

    The delay is resolved as of 12:33pm CST and we are monitoring to ensure performance.

  3. resolved Mar 25, 2025, 06:21 PM UTC

    This incident has been resolved.