Neon One experienced a critical incident on April 4, 2025 affecting Neon Pay, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Neon Pay
Update timeline
- investigating Apr 04, 2025, 03:25 PM UTC
We are currently investigating an issue causing most charges to fail. We will update this page as soon as we have more information.
- resolved Apr 04, 2025, 03:45 PM UTC
We identified what appeared to be a charging outage, but upon further investigation, we have confirmed that charging is and has been fully operational. Our incident response policy was initiated prematurely, and we apologize for any alarm or confusion our human error may have caused.