Neon One experienced a major incident on February 24, 2025, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 24, 2025, 05:19 PM UTC
We are currently investigating reports of slow connections for Neon CCM and Neon Giving Day Users. Updates will be posted on this page when we have more information.
- investigating Feb 24, 2025, 06:22 PM UTC
We are currently investigating reports of slow connections and occasional outages for Neon CCM and Neon Giving Day Users. Updates will be posted on this page when we have more information.
- resolved Feb 24, 2025, 07:20 PM UTC
The incident has been resolved and all systems are operating as expected. Please contact our support team if you continue to experience slow performance.