Neon One experienced a minor incident on February 26, 2025, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 26, 2025, 04:53 PM UTC
We are currently investigating reports of slow connections for Neon CCM customers. We will update this page when more information is available.
- monitoring Feb 26, 2025, 06:02 PM UTC
We have implemented a fix and are monitoring the results. Customers may still experience slow connections intermittently during this time.
- monitoring Feb 28, 2025, 06:33 PM UTC
We are continuing to see intermittent slow connections for Neon CCM customers and are implementing additional fixes to address the issues. We will update this page when more information is available.
- monitoring Feb 28, 2025, 09:47 PM UTC
We have implemented a solution to address the slow connections experienced by CCM customers. We will continue to monitor the systems over the weekend and on Monday to ensure the issues are resolved.
- resolved Mar 03, 2025, 07:54 PM UTC
After monitoring for several days we are seeing Neon CCM systems consistently operating as expected. Please contact our support team if you experience any additional issues.