Resolved after 7 hours 14 minutes, affecting AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) and AuraDB Professional on GCP (*.databases.neo4j.io) and 1 more, on October 20, 2026.
We are continuing to monitor the situation with GCP at the current time and at this point we have seen no new issues.
Affected components
Update timeline
- investigating Oct 20, 2026, 07:35 AM UTC
We are currently investigating an issue affecting the Europe West 2 region in GCP which is causing databases to become unavailable.
- investigating Oct 20, 2026, 08:36 AM UTC
We are continuing to investigate the issue currently, working with the GCP to find a resolution. At this time some operations, including database instance creation in the region continue to remain impacted.
- identified Oct 20, 2026, 09:15 AM UTC
We have identified the source of the issue currently affecting customers on europe-west2 on GCP. Further details available from GCP statuspage at https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj. At this time some operations, including database instance creation in the region continue to remain impacted.
- identified Oct 20, 2026, 10:42 AM UTC
We are currently implementing remedial action to mitigate the issue in the meantime. Follow the latest from GCP in the statuspage at https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj.
- monitoring Oct 20, 2026, 12:38 PM UTC
Functionality should now be restored across the affected Aura services. We will monitor the situation closely before considering this resolved.
- monitoring Oct 20, 2026, 02:06 PM UTC
We are continuing to monitor the situation with GCP at the current time and at this point we have seen no new issues.
- resolved Oct 20, 2026, 02:50 PM UTC
This incident has been resolved
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