Nearmap Outage History

Nearmap is up right now

Nearmap had 9 outages in the last 2 years totaling 446h 26m of downtime — averaging 0.4 incidents per month.

There were 9 Nearmap outages since June 10, 2025 totaling 446h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nearmap.com/

Notice May 18, 2026

Betterview Platform Disruption

Detected by Pingoru
May 18, 2026, 10:16 AM UTC
Resolved
May 18, 2026, 03:23 PM UTC
Duration
5h 6m
Affected: Betterview Platform - Client PortalBetterview Insights API
Timeline · 4 updates
  1. investigating May 18, 2026, 10:16 AM UTC

    We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues requesting new properties within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.

  2. monitoring May 18, 2026, 11:35 AM UTC

    The issue with the Betterview Platform has been resolved, and is being monitored. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.

  3. monitoring May 18, 2026, 11:39 AM UTC

    The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please click here to raise a support ticket.

  4. resolved May 18, 2026, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 14, 2026

Betterview Service Resolved

Detected by Pingoru
Jan 14, 2026, 08:18 PM UTC
Resolved
Jan 14, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 14, 2026, 08:18 PM UTC

    A system that process non-Nearmap assets for real-time results caused a backup in order processing, time range = 9:20am PT - 11:39am PT. The issue has been corrected. Work is being done to prevent this particular asset from causing downstream affects in the future.

Read the full incident report →

Critical October 23, 2025

ArcGIS Online Service disruption

Detected by Pingoru
Oct 23, 2025, 06:28 AM UTC
Resolved
Nov 07, 2025, 05:38 PM UTC
Duration
15d 11h
Affected: Australia / NZ AGOLUS / Canada AGOL
Timeline · 5 updates
  1. investigating Oct 23, 2025, 06:28 AM UTC

    We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.

  2. identified Oct 29, 2025, 05:26 PM UTC

    Update on the ongoing issue: We have identified a potential solution to this issue and have scheduled out work to resolve it. The work is planned to begin on Monday, November 3, 2025 and is expected to take approximately four weeks. We’ll keep you updated throughout the process and notify you once the upgrade is complete. Thank you for your patience and understanding as we work to deliver a more stable and performant experience.

  3. identified Oct 31, 2025, 09:27 PM UTC

    Please be advised that a temporary solution has been put in place to enable the ArcGIS Marketplace services. We expect that this solution will last until we have the full fix implemented. The upgrade work has been prioritized and we are commencing it next week and expect to take 4 weeks. We will continue to post the progress here.

  4. identified Nov 04, 2025, 03:49 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Nov 07, 2025, 05:38 PM UTC

    We have implemented our fix and services have been stable under monitoring. While we continue to progress the broader upgrade work, we are confident the issue that prompted this incident has been addressed. If you observe any issues or unexpected behavior, please reach out to us at [email protected] We will continue to communicate with customers as the upgrade work progresses over the next couple of weeks, but this incident is now closed.

Read the full incident report →

Critical October 20, 2025

Nearmap Service disruption

Detected by Pingoru
Oct 20, 2025, 07:40 AM UTC
Resolved
Oct 21, 2025, 08:57 PM UTC
Duration
1d 13h
Affected: MapBrowser
Timeline · 8 updates
  1. investigating Oct 20, 2025, 07:40 AM UTC

    We are currently investigating an issue that is affecting our services. Currently users are unable to log into the MapBrowser, MyAccount or make AI Feature API requests. Our team is actively investigating this issue, and we will update this page as soon as we have more information. We apologize for any inconvenience and will provide updates as they become available.

  2. investigating Oct 20, 2025, 07:47 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 07:51 AM UTC

    We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.

  4. monitoring Oct 20, 2025, 10:27 AM UTC

    The issue has been resolved by our cloud service provider and all Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please contact our support team."

  5. investigating Oct 20, 2025, 04:40 PM UTC

    We are moving this status back into it's previous status as we continue to investigate the issue. It is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.

  6. investigating Oct 20, 2025, 07:38 PM UTC

    We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.

  7. monitoring Oct 21, 2025, 08:36 AM UTC

    Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you experience any issue accessing Nearmap services, please click here to raise a support ticket.

  8. resolved Oct 21, 2025, 08:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 5, 2025

MyAccount Service Disruption - Inviting Users manually

Detected by Pingoru
Sep 05, 2025, 05:31 AM UTC
Resolved
Sep 05, 2025, 08:20 AM UTC
Duration
2h 49m
Affected: MyAccount
Timeline · 2 updates
  1. investigating Sep 05, 2025, 05:31 AM UTC

    We are investigating an issue with manually inviting users through the MyAccount self-service portal. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.

  2. resolved Sep 05, 2025, 08:20 AM UTC

    The issue with MyAccount has now been resolved. If you experience any issue with the service, please click here to raise a support ticket.

Read the full incident report →

Major September 5, 2025

AI Feature API Service disruption

Detected by Pingoru
Sep 05, 2025, 03:20 AM UTC
Resolved
Sep 05, 2025, 05:28 AM UTC
Duration
2h 8m
Affected: AI Feature API
Timeline · 3 updates
  1. investigating Sep 05, 2025, 03:20 AM UTC

    We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available.

  2. monitoring Sep 05, 2025, 04:44 AM UTC

    The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.

  3. resolved Sep 05, 2025, 05:28 AM UTC

    The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.

Read the full incident report →

Notice July 14, 2025

Nearmap Website Disruption

Detected by Pingoru
Jul 14, 2025, 04:22 PM UTC
Resolved
Jul 15, 2025, 12:38 AM UTC
Duration
8h 16m
Affected: The Nearmap Website
Timeline · 3 updates
  1. investigating Jul 14, 2025, 04:22 PM UTC

    We are currently investigating an issue affecting the Nearmap website, www.nearmap.com. We will provide updates about this issue as they become available. In the meantime, you can access the MapBrowser here: https://apps.nearmap.com/maps.

  2. monitoring Jul 14, 2025, 09:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 15, 2025, 12:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 16, 2025

Betterview Platform and Insights API Service Disruption

Detected by Pingoru
Jun 16, 2025, 07:31 AM UTC
Resolved
Jun 16, 2025, 09:40 AM UTC
Duration
2h 8m
Affected: Betterview Platform - Client PortalBetterview Insights API
Timeline · 3 updates
  1. investigating Jun 16, 2025, 07:31 AM UTC

    We are currently investigating an issue affecting the Betterview Platform, our web-based application, and our Property Insights API. Users may experience issues analysing properties, receiving responses via our API or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.

  2. monitoring Jun 16, 2025, 09:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2025, 09:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Service Investigation - Nearmap AI Services

Detected by Pingoru
Jun 10, 2025, 06:19 AM UTC
Resolved
Jun 10, 2025, 11:49 PM UTC
Duration
17h 30m
Affected: MapBrowserBetterview Platform - Client PortalAI Feature APITransactional APIBetterview Insights API
Timeline · 3 updates
  1. investigating Jun 10, 2025, 06:19 AM UTC

    We are currently investigating an issue affecting Nearmap AI services and operating at degraded performance. We will provide updates about the restoration of these services as soon as information becomes available.

  2. monitoring Jun 10, 2025, 08:12 AM UTC

    The Nearmap AI and Coverage services have been restored and are being monitored. If you experience any issue with Nearmap services, please click here to raise a support ticket.

  3. resolved Jun 10, 2025, 11:49 PM UTC

    The issue affecting the Nearmap AI and Coverage service has been resolved. If you experience any issue with Nearmap services, please click here to raise a support ticket.

Read the full incident report →