NCR Voyix incident

Voyix Connect Hospitality Degraded Performance

Resolved after 33 minutes, affecting Hospitality Environment Authorizer Service-NAMER and Hospitality Environment Processor Service-NAMER and 1 more, on November 1, 2026.

resolved Nov 01, 2026, 05:00 AM UTC

We have restored service for Voyix Connect. Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

Started
Nov 01, 2026, 04:26 AM UTC
Resolved
Nov 01, 2026, 05:00 AM UTC
Duration
33m
Detected by Pingoru
Nov 01, 2026, 04:26 AM UTC

Affected components

Hospitality Environment Authorizer Service-NAMERHospitality Environment Processor Service-NAMEROnline Transaction Processing - Restaurant-NAMERThird Party Processors-NAMERVoyix Connect Gateway - Restaurant-NAMERVoyix Connect Reporting - Restaurant-NAMERWebEPS (eCommerce) - Restaurant-NAMER

Update timeline

  1. investigating Nov 01, 2026, 04:26 AM UTC

    We are investigating a service issue affecting Voyix Connect Hospitality. Our teams are actively working to identify the cause and restore any affected services. We will provide the next update by [TIME/TIMEZONE], or sooner if additional information becomes available.

  2. identified Nov 01, 2026, 04:43 AM UTC

    We have identified the issue affecting Voyix Connect are actively working to resolve it and restore service. We will provide the next update by 12:45 or sooner if additional information becomes available.

  3. resolved Nov 01, 2026, 05:00 AM UTC

    We have restored service for Voyix Connect. Our teams are continuing to monitor performance to service stability. If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.

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