NCR Aloha incident
WebEPS Payments Gateway (eCommerce) affecting NOLO/Digital Ordering
Resolved after 8 hours, affecting Digital Ordering-US and Online Ordering Classic-US and 1 more, on September 26, 2025.
NCR Voyix has identified the issue and implemented mitigation measures. Our support teams continue to actively monitor the environment to ensure ongoing stability. We sincerely appreciate your patience and understanding throughout this process. Customer satisfaction remains our highest priority—if you are experiencing any issues, please contact support for assistance.
Affected components
Update timeline
- investigating Sep 26, 2025, 02:09 PM UTC
NCR VOYIX is currently aware of and actively investigating intermittent failures within the WebEPS Payments Gateway (eCommerce). These disruptions are impacting the functionality of the Online Ordering API, Online Ordering Classic, and Digital Ordering platforms. We are working to resolve the issue and will provide updates as soon as meaningful progress is made.
- investigating Sep 26, 2025, 06:04 PM UTC
We are still actively investigating the intermittent issues with our WebEPS Payments Gateway, which may affect Online Ordering services including API, Classic, and Digital platforms. We’ll keep you updated as we make progress.
- resolved Sep 26, 2025, 10:09 PM UTC
NCR Voyix has identified the issue and implemented mitigation measures. Our support teams continue to actively monitor the environment to ensure ongoing stability. We sincerely appreciate your patience and understanding throughout this process. Customer satisfaction remains our highest priority—if you are experiencing any issues, please contact support for assistance.
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