Intermittent connectivity issues with the VNC functionality within Command Center

Update timeline

1. investigating May 16, 2025, 02:42 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are receiving reports of intermittent connectivity issues with the VNC functionality within Command Cente. Quick Action: We are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. investigating May 16, 2025, 03:34 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix intermittent connectivity issues with the VNC functionality within Command Center. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. investigating May 16, 2025, 04:32 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix intermittent connectivity issues with the VNC functionality within Command Center. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

4. investigating May 16, 2025, 05:39 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix intermittent connectivity issues with the VNC functionality within Command Center. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

5. resolved May 16, 2025, 06:37 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix intermittent connectivity issues with the VNC functionality within Command Center. Resolved: Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't reoccur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team