NCR Aloha incident

WebEPS Payments Gateway (eCommerce) affecting NOLO/Digital Ordering

NCR Aloha experienced a minor incident on September 24, 2025 affecting Digital Ordering-US and Online Ordering Classic-US and 1 more component, lasting 21h 34m. The incident has been resolved; the full update timeline is below.

Started: Sep 24, 2025, 09:34 PM UTC
Resolved: Sep 25, 2025, 07:08 PM UTC
Duration: 21h 34m
Detected by Pingoru: Sep 24, 2025, 09:34 PM UTC

Affected components

Digital Ordering-USOnline Ordering Classic-USOnline Ordering API-US

Update timeline

investigating Sep 24, 2025, 09:34 PM UTC

NCR VOYIX is aware and is investigating WebEPS Payments Gateway (eCommerce) causing intermittent failures affecting the Online Ordering API, Online Ordering Classic, and Digital Ordering products. We will continue to notify you as significant progress is available. Thank you, NCR VOYIX
monitoring Sep 25, 2025, 12:20 AM UTC

NCR Voyix has identified the issue and implemented mitigation measures. Our support teams continue to actively monitor the environment to ensure stability. We will share additional updates as significant progress is made.
monitoring Sep 25, 2025, 12:33 AM UTC

We are continuing to monitor for any further issues.
resolved Sep 25, 2025, 07:08 PM UTC

NCR Voyix has successfully completed mitigation efforts and confirmed, through overnight monitoring, that all environments are operating normally with no errors. We sincerely appreciate your patience and understanding throughout this process. Customer satisfaction is our top priority—if you are experiencing any issues, please contact support for assistance.