NatWest incident

NatWest Group - Incident Notification 25/Mar/2025

Minor Resolved View vendor source →

NatWest experienced a minor incident on March 25, 2025 affecting NWB Payments - Ebanking and RBS Payments - Ebanking and 1 more component, lasting 11h 57m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 10:24 PM UTC
Resolved
Mar 26, 2025, 10:22 AM UTC
Duration
11h 57m
Detected by Pingoru
Mar 25, 2025, 10:24 PM UTC

Affected components

NWB Payments - EbankingRBS Payments - EbankingNWB Payments - BanklineRBS Payments - BanklineUBN Payments - EbankingUBN Payments - Bankline

Update timeline

  1. investigating Mar 25, 2025, 11:19 PM UTC

    EventId.........:PIS failure EventDate.......:25/03/2025 22:24 Impact Start Date - 2025-03-25

  2. identified Mar 26, 2025, 10:18 AM UTC

    Resolved: PISP failures impacting our APIs for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland) Please be aware that we experienced issues with PIS for NatWest, Royal Bank of Scotland and Ulster Bank (Northern Ireland). This incident caused a very small percentage of customer payments to be rejected between 22:24 GMT and 23:12 GMT on 25th Mar 2025. Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.

  3. resolved Mar 26, 2025, 10:22 AM UTC

    Incident resolved at 23:12 on 25th March 2025